Can I cancel my riding lessons?

Cancellation of practical riding lesson appointments can be made from our Customer Service Centre or through the Online Student portal. 

It must be made at least 72 hours in advance from the time of your practical lesson appointment. If your practical riding lesson falls after a Public Holiday or SSDC rest days, cancellation must be made at least 96 hours in advance.

When a cancellation is less than 72 hours, the student will use the try sell (for sale) list to put up the slot for try sell and monitor the try sell status. If the try sell is successful, the practical lesson is cancelled and the amount credited back to the student accounts. If the try sell is unsuccessful, the student is required to attend the practical riding lesson; otherwise, the booking will be invalid.

A medical certificate will not be accepted for refund or late cancellation of a practical riding lesson.